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Service Plans
Computer and Support Service Plans
Description
Virtual
Professional
MaxExtent 8x5
ALL INCLUSIVE
Hourly onsite rate
(Beyond those included)
10% discount off standard rate
20% discount off standard rate
Service all, additional projects and consulting
Included
Response fee
emergency, after hours, weekend
Emergency - 10% discount off standard rate;
After hours - 5% discount off standard rate
Emergency - 20% discount off standard rate;
After hours - 10% discount off standard rate
Emergency
Included
;
After hours - 15% discount off standard rate
Response time
Emergency, after hours, weekend
Emergency - 4 hours;
After Hours - Next Business Day
Emergency - 2 hours;
After Hours - Next Business Day
Emergency - 1 hour
Gauranteed
;
After Hours - Next Business Day
On-site scheduling of technician
2 days
1 days
Same Day
Phone and remote support sessions
15 min. increments - 20% discount
First 15 min. included; then 15 min. increments - 30% discount
Included
Weekly onsite visits
1 hour/month
1 hour/week
As Needed or Requested
Initial site surveys & assessment report
24x7 network monitoring
Executive summary monthly report
Virus definition updates
Remote patch management
Online client portal
Creation of AUP (acceptable use policy)
Quarterly review and planning meeting
Daily system status e-mail
Unlimited software upgrades*
Spyware monitoring and removal
Adding and removing users
Installation of new hardware and software*
Virus removal and cleaning
Vendor liaison
Virtual CIO
Shopping and ordering warranty parts*
*Labor only; all hardware and software costs will be additional.