A client recently called us with a peculiar problem. She loves her AOL Email, and often copies her work Email on important messages (which also auto forwards to her AOL -- it works for her, so we roll with it). The problem is that AOL started rejecting those Emails.
We dug into it and found that AOL was set to reject Email sent from the same Email address (which is essentially what happened with the mail forward). Spammers will often send email to you, from you, so this is a reasonable policy, and it's not a problem, unless you use Email like our client.
We found the setting and changed it, but it took over an hour to research and troubleshoot. That was fine for our client because they are on an All-You-Can-Eat service package, meaning they pay the same rate monthly, no matter how much work we have to do on their network.
If our client had to pay an IT company for an hour and a half to fix that problem, she probably wouldn’t have done it. But since she has us for her managed services, it works perfectly.
