Most Frequently Asked Questions

  1. So... who is Maximum Extent anyway and how are they so different than any other computer support technician supporting our computers and networks?

    We, at Maximum Extent, differentiate ourselves by taking our background in computer support and outsourcing and applying those same proactive and process-driven principles to both the profit and non-profit sectors of the commercial business community. Yes, we are the best computer support technicians... But we look at the support of computers and networks as a process that begins with proactive monitoring, and if an outage does occur, we then respond to trouble calls within 30 minutes, and follow the troubleshooting and resolution through to closure with constant communication with our clients.

  2. What services does Maximum Extent provide? What exactly do you mean by Computer support & Network support?

    First of all, we don't do work by the hour.  We offer a full service all inclusive business IT support plan for a fixed monthly fee.  That way you never have to worry about what your computer support costs will be from month to month.  For one flat monthly fee, Maximum Extent will be your full service computer IT support department with no nickel-and-diming regardless of how much time we spend from month to month providing your network support.

  3. What do you mean by All Inclusive? I mean, what if I have an upgrade that needs to be done or other network equipment that needs to be replaced?

    All inclusive means just that... we are full service computer & network support company and upgrades, repairs, and replacements of the systems under our maintenance plan are all included. The only adjustments will be when new equipment is added.

  4. What do you mean by Proactive IT Support?

    Proactive IT support means that many times we will engage a problem before users, or your company, are aware of any problems. With our network support monitoring, we watch resources such as CPU, memory, disk, and applications on all PCs and Servers. This means that when a threshold we define gets met, we receive instant alerts from our monitoring system about the issue at hand. This means that we can look into the issue before systems fail or become unavailable.

  5. What guarantees do I get?

    We guarantee your satisfaction! On top of that, we will let you try us for 60 days and if you change your mind for any reason, you can cancel our network support contract and receive a full refund for those 60 days of service.

  6. How does it work and how much does it cost?

    All we need to do is complete a short 30-minute site visit and gather some information and data. Once complete, we will get you a quote and service agreement within 3 business days. Our pricing is based on the number of PCs, Servers, and Locations.

  7. Are there any discount opportunities available?

    Yes. We offer the following discounts:
    -  Discounts for 2 and 3 year terms
    -  Discount for auto-pay
    -  Discount for referrals of new client

  8. Why should I enter into a recurring service agreement with Maximum Extent?  What are the benefits?

    Good question... The benefits include ALL of the benefits of an in-house computer IT support department without all of the costs. No nickel and diming.  ALL INCLUSIVE service plan. Never fear an expensive service bill with our FIXED monthly fee.  DECREASED overall costs.  Increased business performance. REDUCED management burden so you can focus on your core business.

  9. What do your clients think about you?

    Visit our Raving Fans page to see what our clients are saying about us.

  10. How do I contact you to learn more?

    Call our computer support technicians or management teammembers anytime on our hotline, at #407.628.1244.  You can also reach us through the contact form on the home page of our website.

  11. Once I become a client, how do I contact you when I have a problem?

    Call us anytime on our hotline, at #407.628.1244.  We will pick up directly or be able to respond within a matter of minutes.

  12. How does your customer service process work?

    This is where the rubber meets the road. Fixing technical problems is only part of the customer service equation. When our clients have a problem, they contact our client support line and will speak to a live person.  That person will take your full name, contact number, and description of the problem. That information will then be entered into our trouble ticket tracking system and triaged to our team of computer support technicians. You will receive a follow-up call within 30 minutes from one of our computer support technicians to see if your problem can be fixed remotely.  If we are unable to fix the problem remotely, we will dispatch a computer support technician onsite.

  13. How do you provide this remote IT support?

    Maximum Extent has invested in remote IT support technology that is web-based and provides the client the ability to watch everything the computer support technician is doing.

  14. How often are you onsite to provide computer IT support?

    Computer support technicians visit each of our clients at least once per week just to ensure all is well and do a quick walk-around. Problems that require an onsite computer support will have a computer support technician dispatched for the issue.

  15. How do I know what you are doing for me if I don't see you every day?

    Another excellent question that allows us to differentiate our services from any other IT company. As part of our relationship, Maximum Extent builds and maintains a hard copy binder of your computing environment that is always at your fingertips.  This client binder will contain all current documentation, diagrams, and processes and each time something changes, applicable updates will be made.  The client binder will also contain a section with detailed maintenance activities. Along with this client binder that remains at your location, Maximum Extent also provides a monthly report describing the month's activities and any outstanding issues and/or upcoming network support projects. You will NEVER feel like you are being held hostage by your IT company.

  16. I only have 5 computers.  Do I really need you? What size company do you do business with?

    Whether you lack in-house computer & network support, or you want to outsource your computer department, or you want to supplement your one-man show, WE DO IT!  Yes... you need us if you only have 5 computers.  A recurring computer & network support plan will ensure that your systems are virus and hacker free, running smoothly and efficiently, and that your data backup systems are working properly and successfully backing up your business' data.  We also diagnose slow, unstable PCs, perform network tune-ups, discuss projects and upgrades you might be considering, and give you a second opinion on any quotes you've received for a new business application, phone system, or Internet connection.  A key employee management tool we proved is an Acceptable Use Policy so your employees know the DOs and DONTs of computer & network use.  AND... by the way you also need us if you have 50, 100, or hundreds of computers.  Maximum Extent will show clear value to any size client partnership.

  17. What if I already have a computer support technician that works for me?

    My first question is... how is that working for you? Actually, all of my answers are questions...
    Are the computer support technicians available when you need them? Does your IT company respond in a timely manner? How do you get computer support when they are sick, on vacation, or just lack the skill for a particular situation? Do you feel held hostage by your IT company?  Does your computer support technician break as much or more than they fix?

  18. My IT department is fully staffed with a team of IT technicians. What can you do for me?

    Maximum Extent has many years of experience in outsourcing IT departments. IT is our core business and if you have us provide our core business for you, you can then focus on your core business. This arrangement doesn't mean that people lose their jobs; it just means that the staff become part of our team and utilize our computer support processes, techniques, and methodologies. Not only do you benefit, but they will as well by being part of an IT company whose core business lies within their professional interests.

  19. What does the first 90 days of the relationship look like?

    We will spend more time on your site on average in the first 90 days than we will during subsequent months. Our engagement begins with a full assessment of your network resulting in documentation and recommendations.  We will also develop the onsite client binder, document all system-level passwords, and work with you to safely store those passwords. We will work very closely with you and develop a list of items that need to be tackled and have you approve a prioritized list.  Once that is approved, we will focus on the completion and resolution of those outstanding issues. We will also ensure you have a smooth transition from your previous form of IT support and we guarantee that you will never feel held hostage to your computer or network support.

  20. What makes MAX stand out from the rest?

    MAX is a highly-responsive, budget-conscious, and friendly IT company. We understand that unsatisfactory response time can be one of the biggest issues for clients when it comes to IT support. We pride ourselves on our lightning-fast IT support response time. MAX is always looking out for your bottom-line, offering suggestions that work best for computer support budget. Also, MAX staff members are courteous and willing to work hard to make your business run at peak performance.