Computer Support

Maximum Extent takes a unique, proactive approach to IT support. Rather than waiting for your network to break, we take the time to set up and monitor your network so we can stop problems before they happen. While we can't promise you'll never have a surprise computer problem, we can guarantee that you'll have less problems, your network will run better, and you'll experience less down time.

Managed Services

Our managed services approach means that we establish a fixed monthly rate to maintain your network. Our price is based upon the size of your network, not an hourly rate. The result is that you can count on a fixed cost for your IT support budget, and you don't have to worry about being "nickled-and-dimed" when you have a computer problem.


Services MAXlite MAXpro MAXelite
1-hour guaranteed response time* green_check green_check green_check
Site Survey and Documentation green_check green_check green_check
Email Set-up and Support green_check green_check green_check
Windows Updates green_check green_check green_check
Virus Protection** green_check green_check green_check
Server Backup Solution green_check green_check green_check
Remote Monitoring green_check green_check
Virus Removal green_check green_check
Spyware Monitoring adn Removal** green_check green_check
Equipment Sourcing** green_check green_check
Monthly Executive Summary green_check
Hardware Replacement** green_check
Software Upgrades** green_check
Vendor Liaison green_check
Quarterly Planning Meeting green_check
Telephony green_check
Cabling Support green_check
Web Services Liaison green_check
IP-Based Applications green_check
Virtual CIO green_check

*We guarantee a one-hour response time between 8am and 5pm, Monday - Friday. A one-hour response time means that in less than an hour of calling our help line, a MAX representative will contact you and begin diagnosing your issue. We will first try to fix your problem using our remote access technology and schedule a service call as needed.

**Our fees include implementation and maintenance of software and hardware, but you are responsible for purchasing the hardware or software.

Virtual CIO

Computer Support Service Plans

Maximum Extent takes a unique, proactive approach to IT support. Rather than waiting for your network to break, we take the time to set up and monitor your network so we can stop problems before they happen. While we can't promise you'll never have a surprise computer problem, we can guarantee that you'll have less problems, your network will run better, and you'll experience less down time.

Managed Services

Our managed services approach means that we establish a fixed monthly rate to maintain your network. Our price is based upon the size of your network, not an hourly rate. The result is that you can count on a fixed cost for your IT support budget, and you don't have to worry about being "nickled-and-dimed" when you have a computer problem.


Services MAXlite MAXpro MAXelite
1-hour guaranteed response time* green_check green_check green_check
Site Survey and Documentation green_check green_check green_check
Email Set-up and Support green_check green_check green_check
Windows Updates green_check green_check green_check
Virus Protection** green_check green_check green_check
Server Backup Solution green_check green_check green_check
Remote Monitoring
green_check green_check
Virus Removal
green_check green_check
Spyware Monitoring adn Removal**
green_check green_check
Equipment Sourcing**
green_check green_check
Monthly Executive Summary

green_check
Hardware Replacement**

green_check
Software Upgrades**

green_check
Vendor Liaison

green_check
Quarterly Planning Meeting

green_check
Telephony

green_check
Cabling Support

green_check
Web Services Liaison

green_check
IP-Based Applications

green_check
Virtual CIO

green_check

*We guarantee a one-hour response time between 8am and 5pm, Monday - Friday. A one-hour response time means that in less than an hour of calling our help line, a MAX representative will contact you and begin diagnosing your issue. We will first try to fix your problem using our remote access technology and schedule a service call as needed.

**Our fees include implementation and maintenance of software and hardware, but you are responsible for purchasing the hardware or software.